SHIPPING & Handling ChargesĬharges are clearly shown within the Checkout Stage. International Delivery times can differ marginally. Goods normally take 2-5 days within Australia but please allow up to 20 days for delivery in case of postal delays. Your goods will be shipped via Australia Post. Once your order has been sent we will contact you by email.
We normally dispatch your order within 24 hours (Mon-Fri Only). To cancel you can email us, or write to us within seven days of delivery of your items, quoting your order number.
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You have a right to cancel your order for any item purchased on this website, for a full refund. In addition, all Granbergs’ products are guaranteed against manufacturing defects for a minimum of 12 months. If you decide within 30 days that you would like to return an item purchased from this website, you can return it to us. We'll exchange it or offer you a full refund and that's guaranteed! So if, for any reason, you are not completely happy with your purchase, simply return it within 30 days of delivery, unused in its original packaging together with the receipt. It is our aim to offer you value and quality. We want you to be totally satisfied with every purchase you make from Granbergs.
On the rare occasion that there is an error, we will advise you about it as soon as possible. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
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Where applicable, you may cancel your order and you may return the item free of charge. If you are not happy with the replacement you can return it in accordance with our 30-day money-back guarantee. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders. Granbergs Watches is committed to providing high-quality products to the community, and we are working tirelessly to resolve these uncertainties as we begin to transition to a new normal after COVID-19. We understand that it is not always possible to anticipate your product needs over such a long window but, when possible, doing so will dramatically increase the chances that you will not experience any additional delays in receiving your product. To ensure that you receive your order in a timely fashion, we recommend that you place your order at least 4 to 6 weeks before you anticipate needing your product. Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. Granbergs Watches has not been spared from these disruptions, and as a result, we are experiencing significant delays in order fulfilment. These delays have affected the entire retail industry, particularly disrupting supply chains for retailers.
The ongoing pandemic has caused worldwide delays in shipping.
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